At loviquee, we aim to offer a returns and refunds process that is clear, reasonable, and consistent. Please read the following policy carefully before submitting any return or refund request, as it outlines the conditions, timeframes, and procedures that apply.

If you decide to return an item for personal reasons, you may submit a return request within 7 days of the delivery date.

To be eligible for a change-of-mind return, all of the following conditions must be met:

• The item is unused, unworn, and unwashed
• The item is in its original condition
• Original packaging, tags, and labels are intact
• The item is suitable for resale

For change-of-mind returns, return shipping costs are the responsibility of the customer. Original shipping fees, if any, are non-refundable.

If you receive an item that is defective, damaged, incorrect, or materially inconsistent with the product description based on reasonable consumer expectations, you may request a return or refund within 30 days of the delivery date.

Once the issue has been reviewed and confirmed:

• Return shipping costs will be covered by us
• You may choose either a replacement or a refund to the original payment method
• Supporting information, such as photos or a brief description of the issue, may be requested to assist with verification

Requests submitted after the 30-day period may not be accepted.

Items marked as "Sale" or final sale are not eligible for return or exchange due to personal preference.

This restriction does not apply if the item is confirmed to be defective, damaged, or incorrect at the time of delivery and reported within the applicable timeframe.

If a package is refused, returned without authorisation, or deemed undeliverable due to factors such as incorrect address information or failure to collect the shipment, any refund request will be reviewed only after the returned parcel has been received and inspected.

Please note:

• Original shipping fees are non-refundable
• Additional costs incurred due to refusal or failed delivery may be deducted from the refund amount
• Refunds will not be processed if the returned item does not meet return eligibility requirements

Returns sent without prior approval from our customer support team may be refused.

If an unauthorised return is rejected, the item may be sent back to the customer at their expense, or no further action may be taken. Any costs resulting from unauthorised returns are the responsibility of the customer.

All returned items are subject to inspection upon receipt.

Items showing signs of excessive wear, improper use, alteration, washing, damage caused after delivery, or other conditions inconsistent with resale eligibility may be rejected.

We reserve the right to decline any return or refund request that does not meet the conditions outlined in this policy or that falls outside the applicable timeframes.

To prevent misuse of our returns process, we reserve the right to refuse returns or refunds in cases involving suspected fraud, repeated abuse of the policy, excessive wear, or violations of these terms.

This does not affect any rights you may have under applicable consumer protection laws.

• Refunds are issued only after the returned item has passed inspection
• Approved refunds are processed to the original payment method used at checkout
• Refund processing time is typically 3–5 business days after approval
• Your bank or payment provider may require an additional 5–7 business days to display the refund in your account
• Partial refunds may apply if return shipping costs are deducted or if the item fails inspection

If you wish to exchange an item for a different size, color, or style, you may submit an exchange request within 14 days of the delivery date, provided the original item meets all eligibility requirements.

Exchange processing:

• For items of equal value, return shipping is covered by us if the original item qualifies as eligible
• If the exchange item is more expensive, you will be invoiced for the price difference
• If the exchange item is less expensive, no credit or refund is issued for the difference
• Original shipping fees are non-refundable

Exchanges are subject to product availability. If the requested item is out of stock, you may choose an alternative item or receive a refund instead.

The following items are generally non-returnable:

• Custom-printed or personalized items that have been completed to your specifications
• Clearance or final sale items (unless defective or damaged)
• Digital downloads or instant delivery products
• Items marked as "non-returnable" at the time of purchase
• Items purchased during promotional events with explicit non-return terms

If you have questions about whether a specific item is returnable, please contact our customer support team before completing your purchase.

To submit a return or exchange request, please contact our customer support team with the following information:

• Your order number
• A brief description of the reason for return
• Photos or evidence of any defects or damage (if applicable)
• Your preferred resolution (refund or exchange)

Contact us at:

[email protected]

Once approved, we will provide you with return shipping instructions and any applicable return labels.

Do not ship items back without first receiving return instructions from our customer support team. Unauthorized returns may be refused or returned to you at your expense.

A return shipping address and any provided shipping label will be included in your approval notification.

We recommend using trackable shipping methods when returning items. If a return shipment is lost, damaged, or not received, you are responsible for providing proof of shipment and delivery.

If proof of delivery is provided and we have not received the item, a refund or replacement will be issued based on the contents of the original package.

For claims involving lost or damaged returns, please provide your tracking number and proof of shipment to our customer support team.

This Returns and Refunds Policy may be updated periodically to reflect operational or legal changes. Updates will be published on this page with a revised effective date.

Your continued use of our services indicates acceptance of this policy. If you do not agree with any provision, please discontinue use of our services.

For questions or clarifications regarding this policy, please reach out to our customer support team.

Questions About Our Returns Policy?

Our customer support team is here to help. Reach out with any questions or concerns regarding returns, exchanges, or refunds.

[email protected]